FREQUENTLY ASKED QUESTIONS
ARE ALL ROOMS SUITABLE FOR CHILDREN?
Yes all rooms have been designed with children 6 and above in mind. But that's not to say we don't think your 5 year old can't beat the clock. Kids and parents of all ages would be able to play any of the games and beat the clock. Although we do not have a specific age limit required to play the games, we do not offer birthday party packages to kids under 6 years old.
HOW DO I BOOK A BIRTHDAY PARTY?
You can contact us via email, the online form, or telephone. Although our phone lines are only open Sat & Sun we will be on email throughout the week and assure a prompt response within 24 hours. Please include all of the relevant information and we will contact you and make the booking for you based on availability. It would be a good idea to have a backup date available in case your timeline is booked.
WHAT IS THE MINIMUM AGE FOR KIDS TO PLAY WITHOUT PARENTAL SUPERVISION?
18 years of age.
WHAT IS THE MAXIMUM NUMBER OF PEOPLE THAT CAN PLAY ONE GAME?
7 People in total can be in 1 room at a time(including 1 or more adults). If you have more than 7 people you will need to purchase a second game and split the group. 1 adult must be present in each game.
WILL ANYTHING POP OUT AND SCARE ME OR THE KIDS?
No. Nothing unexpected will pop out, and no horror of any kind will be the cause of future therapy (at least not by us).
WHAT TIME SHOULD I SHOW UP?
Arriving 5-10 min earlier is a good idea. It will allow you time to sign the waiver, go over the rules and get situated. And you can always play a few rounds of Pac Man or Street Fighter, or grab a coffee while you wait in our mini cafe.
CAN I BOOK A PRIVATE EVENT?
Yes you can book the entire space if you like, and if you do need the space outside of our stated hours, we can make the arrangements for you. Just give us a call.
WILL I HAVE TO SIGN A WAIVER?
Yes. All participants will be required to sign a waiver prior to starting the game. Parents must sign for individuals under the age of 18.
CAN WE DO THIS AS A FAMILY OR IS IT JUST PARTIES?
Yes of course. Make it a family event and choose one of our themed rooms that best suits your family.
WHAT IF IT'S TOO DIFFICULT?
Escape rooms are meant to stump some people and that is part of the fun. We can't make it too easy for you. But you do get an unlimited amounts of hints if you need them.
ARE YOU A NUT-FREE FACILITY?
We strive to make our facility safe and enjoyable for everyone and therefore have placed restrictions on the food items that can be brought into the building that have nut ingredients. However it is impossible to control air born allergens, items people unknowingly bring in, as well as products that may have come in contact with nuts prior to arriving at our building so therefore we are not able to guarantee a 100% nut free facility.
WHAT IS YOUR REFUND POLICY?
If you need to cancel for any reason for a regular game time, we will issue a full refund with 24 hours notice. Birthday party cancellations will require 2 weeks notice for full refunds. Last minute cancellations are subject to 50% fees.
DO TODDLERS HAVE TO PAY?
ARE THERE LOCKERS/LOCKS?
No, children under the age of 3 are free.
We currently do not have lockers/locks for personal belongings and would suggest leaving your items in the car/at home. Cell phones are fine to take in but not to be used for videos/photos. You are welcome to leave your items with reception at your own risk if you do not wish to take them in.
ARE WALK-INS AVAILABLE?
Of course. As long as there is an open spot when you come in.
WILL THERE BE OTHER PEOPLE IN OUR ROOM?
No. All our games are private regardless if you are 3 people or 7 people.